CREDIT GUIDE
This credit guide is provided by Flexibuy Pty Ltd ACN 648204700 (Authorised Credit Representative Number: 52950), an authorised credit representative for Motion Money Pty Ltd (Australian Credit Licence No. 497790). This guide outlines information about your right to ask us about any assessment we may make and in the unlikely event you may be dissatisfied with what we do or have done, direction on what you need to do to remedy your dissatisfaction. It also outlines any fees or commissions paid by you to the authorised credit representative for acting as a credit representative.
Credit Suitability and Assessment
Before we can recommend any financial product to you (such as a credit contract), we will make an assessment about your current financial situation and objectives to ensure any credit product we may offer meets your needs. We make reasonable enquiries and ask you to provide verifiable information.
We will not allow you to enter into a credit contract if we believe:
- it is likely you could not fulfill or only do so with substantial hardship, your financial obligations to us under the contract; or
- you could only meet your financial objective to us by selling your family’s main home; or
- the credit contract will not meet your requirements or objectives; or
- the National Consumer Credit Protection Act (Cth) 2009 prohibits us from doing so.
Assessment Copy
Should you want a written copy of our assessment, free of any charge, you may ask us to provide it before you either enter into a credit contract with us or at any time up to seven years from the date you signed the contract with us.
Upon receiving a request for a copy of our assessment, we will supply it to you within seven business days of making the request if your inquiry is made within two years of the date you entered into the credit contract, otherwise we will supply it to you within twenty-one business days. If we have bought your debt from your original credit provider, we have an additional eight and four days, respectively, to comply.
We are not obliged to give you a copy of the assessment where we do not provide you with the credit.
Authorised Credit Representative
The credit provider, being an Australian Credit Licensee, takes full responsibility for the approved credit activities of the authorised credit representative in accordance with the National Consumer Credit legislation.
The Authorised Credit Representative is authorised to engaged in credit activities on behalf of the credit provider including assessing the suitability of the provision of credit and exercising the rights of a credit provider in relation to a credit contract or proposed credit contract.
There are no fees or charges payable by you to the Authorised Credit Representative for acting as a credit representative. Accordingly, the method for calculating these fees is not applicable. The remuneration received by the Authorised Credit Representative is not by way of commission.
Dispute Resolution
We believe that business relationships are built through trust, openness, honesty, integrity, consistency and respect towards others. Sometimes there may be differences of opinion, particularly when things don’t quite work out the way you intended when you took out the credit contract. Communication is the key to resolving these differences of opinion. The steps below will assist both of us quickly get our relationship back on track.
Step 1 If you are dissatisfied with something we’ve done, we encourage you to phone us and explain your concern. We can usually resolve the matter amicably, without delay.
Step 2 If you’re still not happy with our response, you should contact our Internal Dispute Resolution team by telephoning 1300 890 390 as soon as possible. We may ask that you put your complaint in writing to us so that we may investigate it further. You can email it to us at mymates@flexibuy.com.au.
Step 3 Should you still be dissatisfied after using both of the above steps, you may contact our External Dispute Resolution provider, the Australian Financial Complaints Authority. You can contract them at no costs by writing to GPO Box 3 Melbourne VIC 3000, phone them on 1800 931 678 or email them at info@afca.org.au. Please note that you must have gone through our Internal Dispute Resolution process first before doing so. If you fail to do so, the matter will be referred back to us to resolve in the first instant
CREDIT GUIDE
We are required to give you this guide by law. It acknowledges your right to ask us about any assessment we may make, our financial services and where appropriate, the recommendation of using one credit product over another. In the unlikely event you may be dissatisfied with what we do or have done, this guide also provides direction on what you need to do to remedy your dissatisfaction.
CREDIT SUITABILITY AND ASSESSMENT
Before we can recommend any financial product to you, the law requires that we make an assessment of your current financial situation and objectives to ensure any credit product we may offer meets your needs. To do this, we will make reasonable enquiries and ask you to provide verifiable information directly or, where we deem it appropriate, we may obtain it from others whom we may contact. Some of these steps may be required by law.
Please note we will not allow you to enter into a credit contract or increase a credit limit on any existing credit contract if:
(a) it is likely you could not fulfil, or only do so with substantial hardship, your financial obligations to us under the contract; or
(b) you could only meet your financial obligations to us by selling your family’s main home; or
(c) the credit contract will not meet your requirements or objectives; or
(d) any regulation under the National Consumer Credit Protection Act 2009 (Cth) prohibits us from doing so.
ASSESSMENT COPY
Should you want a written copy of our assessment, free of any charge, you may ask us to provide it:
(a) before you either enter into a credit contract or we increase your credit limit on any existing credit contract you may have with us; or
(b) at any time up to seven (7) years from the date you signed the contract or obtained the credit limit increase on a particular credit contract with us.
The law imposes time limits on us giving you this information. We have seven (7) business days from when you make your request to supply it if your enquiry is made within two (2) years of the date you entered into the credit contract, otherwise we have twenty-one (21) business days to do so. If we have bought your debt from your original credit provider, we have an additional eight (8) and four (4) days to comply.
Note: We are not obliged to give you a copy of the assessment where we do not provide you with the credit or increase the credit limit.
DISPUTE RESOLUTION
Business relationships are built through trust, openness, honesty, integrity, consistency and respect towards others. Sometimes, though, there may be differences of opinion, particularly when things don’t quite work out the way you intended when you took out the credit contract. We recognise communication is the key to solving these difficulties and the steps below will assist both of us quickly get our relationship back on track.
Step 1. If you are dissatisfied with something we have done, we encourage you to phone us and explain your concern(s). We can usually resolve the matter(s) amicably, without delay.
Step 2. If you are still not happy with our response, you should contact our Internal Dispute Resolution (IDR) Manager by telephoning 1300 739 770 as soon as possible. We may ask that you put your complaint in writing to us so that we may investigate it further. You can email it to us on admin@motionmoney.com.au.
Step 3. Should you still be dissatisfied after using both above steps, you may contact our ASIC approved External Dispute Resolution (EDR) provider. You can contact them at no cost by writing to Australian Financial Complaints Authority Limited, GPO Box 3, Melbourne, VIC 3001 Australia, telephoning 1800 931 678, faxing 03 9613 6399, emailing info@afca.org.au or via their website https://www.afca.org.au. Please note that you must have gone through our IDR process first before doing so. If you fail to do so, the matter will be referred to us to resolve in the first instance.
Motion Money Pty Ltd
ACN 617 641 620
Australian Credit Licence 497790
PO Box Newmarket 4051
Phone 1300 739 770
